Privacy Policy
Last updated: 05/10/2026
Stayward (“we”, “us”, “our”) provides short-term rental management services to property owners. This policy explains what personal information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and Irish data protection law.
1. Who we are
Stayward is the data controller for the personal information described in this policy.
Email: info@staywardmanagement.com
2. What information we collect
We may collect the following information:
- Contact details: your name, phone number and email address.
- Property details: the location, size, number of bedrooms and furnishing status of your property, and whether it is currently let.
- Communications: messages, emails and call notes from when you contact us or we contact you.
- Website and advertising data: basic technical information such as your IP address, browser type and pages visited, collected through cookies and similar tools, including advertising platforms such as Meta (Facebook and Instagram).
- Guest information (if you become a client): when we manage your property, we process guest booking details as needed to run stays.
3. How we use your information
We use your information to:
- contact you about your property and our services
- prepare proposals and provide our management services
- manage bookings, guests, cleaning and maintenance for our clients
- improve our website and measure how well our advertising works
- meet our legal, tax and regulatory obligations
4. Our legal basis
We process your information on the following grounds:
- Consent: for example, when you submit a contact or enquiry form, or accept marketing cookies.
- Contract: to provide services you have asked for or agreed to.
- Legitimate interests: to run and improve our business and respond to enquiries, where this does not override your rights.
- Legal obligation: where the law requires us to keep or share certain information.
5. Who we share it with
We never sell your personal information. We only share it where necessary with:
- service providers who help us operate, such as booking platforms, cleaning partners, website hosting, email and CRM tools
- advertising platforms such as Meta, to measure and improve our ads
- authorities or regulators, where we are legally required to
Some of these providers may store data outside the European Economic Area. Where they do, we make sure appropriate safeguards are in place, such as the EU Standard Contractual Clauses.
6. How long we keep it
We keep your information only as long as needed:
- Enquiries that don’t go further: up to [12] months after our last contact.
- Client records: for the length of our agreement, and up to [6] years afterwards for legal and tax purposes.
7. Your rights
Under GDPR, you have the right to:
- access the personal information we hold about you
- ask us to correct or delete it
- object to or restrict how we use it
- withdraw your consent at any time
- ask for a copy of your data in a portable format
To use any of these rights, email us at info@staywardmanagement.com. We will respond within one month.
8. Cookies
Our website uses cookies to function properly, understand how visitors use it, and measure advertising. You can manage or turn off cookies through your browser settings or our cookie banner.
9. Security
We take reasonable technical and organisational measures to protect your information from loss, misuse or unauthorised access.
10. Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Data Protection Commission in Ireland (dataprotection.ie).
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.